Terms & Conditions

Terms and Conditions

By using this site you agree to the terms outlined on this page. FindElectricalProducts.co.uk reserve the right to modify, alter or update these terms at any time, and you agree to be bound by such alterations on any future visits to the website.

About Us


This website (www.findelectricalproducts.co.uk) is owned and managed by C&S Eletrical Wholesale Ltd. 
Registered address: Unit 25b, Frobisher Way, Taunton, Somerset, TA2 6BB.
VAT number: GB 701051991
Registered Company No. 3440003

If you need to contact us for any reason, please do not hesitate to email us:
Email: sales@findelectricalproducts.co.uk

Ordering


Once you have placed an order, payment will be taken from your designated billing account and you will receive an email in confirmation. We will charge your billing account as soon as the order has been made, regardless of whether the item is available for immediate despatch. Dispatch times depend on the item in question. Usually stock will be dispatched within 2-3 days.

In rare cases this can take longer if an item has to be ordered directly from the manufacturer. If an item is urgent, please call or email us first and we can advise you on a more accurate despatch date. Please note: Our stock is updated periodically in batches, so an item that shows as 'In Stock' on the website is not necessarily held in our warehouse. Usually we can order these items, but that obviously adds to your order despatch time, and occasionally items will have been discontinued. If in doubt, please check before ordering. Should you order the wrong item, or place an order by mistake, please contact us as soon as possible so that we can prevent the item from being dispatched. If it has already been processed for shipping then you will need to return the item to us (sending the item using a recorded delivery method) at your own expense. We will then refund you the cost of the item and the original delivery cost. 

Our acceptance of your order takes place once it has been dispatched.

 

Delivery


When your order has been dispatched, you will receive an email confirming that it is on its way. After the 2-3 days dispatch time (dispatch times can vary by product, please contact us for an estimate if an item is urgent), items should be delivered within a further 1-3 days, making a total order time of 3-5 working days. Please bear this in mind when ordering. Once your order arrives, please inspect the packaging to ensure it is in perfect condition. If it appears to be damaged, please inform the courier and contact us as soon as possible. Please note: If you need an item urgently, check with us first to ensure it is definitely in stock and that we have the facility to get it to you when you need it. Please ensure your email address is correct when ordering as we will in the first instance contact customers by email with any issues or delivery notifications.

 

Product Information


We strive to ensure all product information on FindElectricalProducts.co.uk is accurate and relevant for the specific item in question. However, product images are only intended as a guide, and the item you receive may differ from the image displayed on the website. We reserve the right to supply items at minor variance to the description and details described on the product page, where they have been changed by the manufacturer or if a like for like replacement is available. Please contact us or the product manufacturer to check specific details if they will be integral to your acceptance of the item.

Returns & Replacements


Should you not be satisfied with any products ordered from FindElectricalProducts.co.uk, you can return them within 14 days providing they are in an 'as new' and resaleable condition, and with all the packaging and accompanying documentation intact, for a full refund. We reserve the right to refund less than the amount paid for the item if it is damaged or not resaleable when we receive it back. Refunds can only be fulfilled once the item has been received at our returns address. For your security and peace of mind, we recommend purchasing an insured method of postage for the return, as if we do not receive the item or if it is damaged, we will not be able to refund any money. Please note, when an item has already been installed we will be unable to refund unless it is faulty.

If you are returning an item that is not faulty, but which you either ordered by mistake or no longer want, you are required to pay the return postage.

If an item you have purchased from us develops a fault within the first 30 days you have the right to a repair or full refund. For faults developing outside of this period, please contact us, as we will often be able to help depending on the length of time that has passed. Sometimes this will involve us replacing the item ourselves, or directing you to a manufacturer warranty that may have come with it. In these cases, it is the responsibility of the manufacturer to enforce the warranty and we cannot be liable for any issues that arise during that process. If a product you have ordered develops a fault, please contact us at customerservice@findelectricalproducts.co.uk and we will investigate the issue as quickly as possible. Please send returns to FindElectricalProducts.co.uk Returns, Unit 2, Millfield Close, Millfield Industrial Estate, Chard, Somerset, TA20 2DJ

Payment, Pricing & Security


You can pay for items using Debit/Credit Card or PayPal. Payment will be taken as soon as the order has been confirmed.

We strive to be one hundred percent accurate on pricing, but in rare cases a product may be listed on the website with the wrong price. If this happens, you will have the option to pay the difference between the prices to complete the order or we will return any money paid by you. We reserve the right to cancel orders and refund the full price paid in these circumstances up until the point of delivery. Occasionally promotional discounts may be offered. These are subject to the specific terms relating to each promotion, and are limited time-offers only, so please check carefully before ordering. All personal information including transactional and payment details are encrypted using SSL (Secure Socket Layer) in all secure areas of the site.

Prices vary based on demand and stock levels. We regret that we cannot reimburse customers if a price goes down after you have placed your order. By the same token, if prices are increased after you order, you will pay the original price (please not this does not apply if a pricing error has occurred as stated above).

Viewing Orders


You can view any orders currently being processed, as well as your previous orders, by visiting the My Account section of the website. Should you have any queries on any orders placed with FindElectricalProducts.co.uk, please contact us at customerservice@findelectricalproducts.co.uk, quoting your order number. 

Updating Account Information


You can update your Account Information by visiting the My Account section of the website. Please ensure at the time of placing your order that your delivery address is accurate. We cannot accept any responsibility for items that do not arrive due to incorrect delivery details.

Safety


Please ensure you follow manufacturer's instructions on any items purchased from us carefully. We cannot accept any responsibility for damage or injury caused during installation or through the use of products sold on this website. Always use a qualified electrician to install any products where required, and ask their advice if in any doubt at all about your own safety .